FAQ

I need to cancel an order. Can I do this on my end?
If you wish to cancel an order, please contact customer service as soon as possible via email (info@goetia.com.au) We will do our best to cancel the order before it is processed and shipped.
However, if you have already received a tracking number, we unfortunately cannot make further changes to your order

Can I add or remove an item from my order? What if I forgot to add my discount code to the order?
Our software unfortunately does not allow us to edit items or adjust prices to finalised purchases. If you'd like to cancel and replace your order correctly before it is shipped, contact Goetia customer service via email

I put the wrong shipping address. Can I change this?
Once an order is processed, the package will ship to the address provided at the time of purchase.
You can contact us via email right away at info@goetia.com.au and we will do our best to make any changes necessary. However, Goetia cannot guarantee an address change after a purchase is finalised. Please note that Goetia is not responsible for packages delivered to a wrong address inputted during checkout. Please refer to our Shipping Policy page

When will my order arrive? Will I be able to track it?
Please allow 3-5 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing. Delivery times are not guaranteed and can vary. You will receive a confirmation email with tracking info to follow along once your order is ready to ship. For more questions regarding shipping, visit our Shipping Policy page

Why did I not receive an order confirmation email?
You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it.
Otherwise, you may have input your email address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important due to the fact that you will also receive all order updates, customer service communication and tracking info to your email.

I want to make a return or exchange. How do I do this?
Please Note Goetia will not issue a refund because you decide you have purchased the wrong item and wish to return it, please choose carefully when purchasing your items as returns are mainly for damaged items only.
For step by step instructions, please email Goetia customer service at info@goetia.com.au
If Approved, merchandise that is unworn, unwashed, and with the tag still intact can be returned for a refund or exchanged with Goetia within 14 days of delivery.
Please note we do not refund original shipping fees and we do not cover return costs for return/exchange requests. Goetia reserves the right to refuse requests that do not meet the requirements of our return policy.

I received my order and my packing slip has a red stamp that states "Sorry!" and I am missing an item. Why is this?An item on your order was out of stock at the time of fulfilment. If the rest of your items were in stock, we will ship the remainder of your order.Customer service will contact you via email with more information regarding this notice.

When will a certain design be restocked? Do you have a mailing list?
We do have a mailing list that you can sign up for! The best way to keep up on restocking is to join the mailing list, follow us on Instagram or like our Facebook page. We usually restock items several times a month and have announcements on these pages.
Instagram: www.instagram.com/goetiaclothing
Facebook: www.facebook.com/goetiaclothing

Will you ever reprint a limited edition item or collab line?
Our limited edition prints are very limited and are not restocked. This typically applies to our collaboration items as well.

I have a question about sizing. How do your t-shirts, etc. fit? You can usually refer to the information on the item page in regards to fit and sizes.
Some size charts are on the item page but you can also find our sizing charts here: Size Charts


The website won’t let me check out. I keep getting an error page. What should I do?
We recommend waiting and trying again later. Multiple attempts may cause multiple pending holds/authorizations with your payment method. You may also try changing your browser and switching from mobile site to desktop site (or vice versa). These solutions have worked for others with similar check-out issues. Should the problem persist, please email us.

I received a cancellation email stating possible fraud. Why is this?
Please contact customer service via email for assistance

If you have any further questions not addressed here, please email: (info@goetia.com.au)